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Privacy Policy

This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the LaundryCare.biz website and all related sites, applications, services and tools regardless of how you access or use them.

You accept this Privacy Policy when you sign up for, access, or use our services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Laundry Care Services”). We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it. In addition, if the revised version includes a substantial change, we will provide you with 30 days’ prior notice by emailing you a notice of the change at the email address you provided during service sign up.

How we collect information about you

When you sign up for service through the LaundryCare.biz website, you voluntarily provide us with your contact information including your address, phone number and email address as well as your financial information. This information is collected so that we can accurately perform pick up and drop off services and so that we can communicate with you regarding your laundry services.

If you open a Laundry Care account, we may collect the following types of information:

  • Contact information, such as your name, address, phone, email and other similar information.
  • Financial information, such as the full bank account numbers and/or credit card numbers that you give us when you use Laundry Care Services.
  • Detailed cleaning preferences that pertain to your garments.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (e.g., Facebook and Twitter). This is done when you voluntarily “like” our Facebook Page or when you voluntarily “follow” of Twitter Page. The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Laundry Care account and authorizing Laundry Care to have access to this information, you agree that Laundry Care may collect, store and use this information in accordance with this Privacy Policy.

We may also collect additional information from or about you in other ways, such as through contact with our customer support team, results when you respond to a survey and from interactions with providers/representatives of Laundry Care.

We offer a live chat feature on our website to assist you with customer service and general inquiries. By initiating or participating in a live chat session with us, you acknowledge and agree that the conversation may be monitored, recorded, and stored for purposes including but not limited to quality assurance, internal training, service improvement, and recordkeeping.

Your use of the live chat feature constitutes your express consent to such monitoring and recording, in accordance with applicable state and federal laws. If you do not consent to the recording or storage of your chat communications, please do not use the live chat feature and contact us by phone or email instead.

We do not share the contents of chat transcripts with third parties, except as required by law or as otherwise described in this Privacy Policy.

By providing your phone number or email address, you consent to receive transactional and promotional communications from Laundry Care via SMS and email. Message and data rates may apply. You may opt out at any time:

Text “STOP” to unsubscribe from SMS.

Click the “unsubscribe” link in marketing emails.

We may use cookies, web beacons, and similar technologies to:

Remember your preferences and improve your experience.

Analyze site and app usage.

Deliver relevant advertisements.

You can control or disable cookies via your browser settings. Note that some features may not function properly without cookies.

 

How we protect and store personal information

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific user.


We store and process your personal information on our computers in the US. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are physical access controls to your data and information access authorization controls.

How we share personal information with other parties

We may share your personal information with:

  • Laundry Care providers – individuals who provide laundry service to you or your business.
  • Service providers who help with our business operations such as fraud prevention, accounting, marketing and technology services. These service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Credit bureaus and collection agencies to report account information, as permitted by law.
  • Companies that we plan to merge with or are acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
  • Law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Laundry Care or one of its affiliates; when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms of Service.
  • Other third parties with your consent or direction to do so.

Laundry Care will not sell or rent any of your personal information to third parties for their marketing purposes and only shares your personal information with third parties as described in this policy.