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Frequently Asked Questions
How much does it cost?
For standard, wash & fold service we charge a flat rate per bag. As much as you can fill! Included with the bag price are items needing special care; hand-wash, air-dry, stain treatment. We'll also hang and fold according to your preferences. Ironing is a separate fee of $3 per garment. Items that are not clothing (tablecloths, cleaning rags, etc.) are priced based on the quantity and other processing requirements. Contact our Sales Team for specialty pricing. View our pricing page for a list of all services and pricing https://www.laundrycare.biz/pricing/
How do I get started?
Setting up laundry service is easy! Create your account on our website and place your first order!
When is my laundry returned?
Our standard turnaround is 2 days and is included in our service (no extra fee). If you need it back sooner you can request next day delivery. There is an additional mark up of 30% of your invoice for a faster turnaround.
What types of laundry do you clean?
We clean both every day, personal laundry and laundry for businesses. Everything from teeshirts to tablecloths, we can clean them!
Can you dry clean items?
Along with your laundry bag, we can take your dry clean only items to our preferred dry cleaner and pick them back up. They'll be delivered right to your door with your wash & fold laundry. A courier fee will apply.
What services do you offer?
Our basic service is wash & fold. This includes wet-washing garments and drying in a dryer or air-drying. In addition to wash & fold, we also offer: *Fold-only service *Ironing *Dry Cleaning Courier *Bulky Items *Stain-treatment *Deep cleaning (extra wash)
What if my laundry doesn't fit in my bag?
If your bag is overstuffed or unable to close, a overage charge may apply. To avoid overage charges, be sure your filled bag is able to close completely and no loose items are left outside of the bag.
What do I do if I have a delicate garment that needs hand washed?
Separate the item from the rest of your clothes by placing it in a bag, within the bag. Include a note that says "Hand Wash" with the item.
Can I give someone else my bag to give to the driver?
If you will not be present during your scheduled pick-up day, we will accept your bag from someone else. To maintain the security of your items, we will not drop-off to anyone other than yourself, unless you specifically contact us and instruct us otherwise.
When do I pay for services?
Payments are processed via our secure processor prior to delivery.
What if I miss my pickup/drop-off time?
If you miss your pick-up or drop off timeframe, a missed pick-up or missed drop off fee may be assessed. Avoid these additional fees by notifying and rescheduling your pick-up/ drop off at least 3 hours before your scheduled time. Please note: if you've pre-paid for service, you will not be refunded for missed pick-ups.
What happens if I leave personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we'll return them inside a sealed bag along with your laundry.