Frequently Asked Questions
1. What areas do you currently service?
We’re always adding new locations, so the best way to stay up to date is visit the “About Us” tab on the top of this page and select “Locations”!
2. Is there a charge for the laundry bag?
There is a $5 charge for your initial bag. Replacement bags are $6.00USD.
3. When are my clothes returned?
Your clean and folded/hung laundry will be returned to you within 48 hours of pick-up. Please note, that if an item needs stain treated this may cause the Laundry Care Associate to hold a particular item longer than the 48 hour period.
4. What happens if I leave personal items in my pockets?
We ask that you ensure all items have been removed from your pockets prior to pick-up. In the event that we do find items in your pockets, we will place them in an envelope/zip-lock bag and return it with your bag.
5. What should I put my clothing in for the initial pick-up?
We will bring you our bag to fill at the time of pick-up. If you will not be present, you can leave them in a 13 gallon trash bag, or comparable bag.
6. What if I miss my pick-up/drop-off time?
If you miss your pick-up day, we will pick up your laundry on the next scheduled pick-up day. Please note that you will not be refunded for missed pick-ups.
7. When do I pay for your services?
Services are paid for before we process your clothes. Payments are accepted online or via check to:
Laundry Care
PO Box 74
Mount Liberty, Oh 43048
Weekly use customers can opt to have automatic reoccuring payments charged to a credit card.
8. What if I am missing an item of clothing from my returned bag?
Although not required, you can complete an inventory sheet prior to pick-up that details all items found within your bag. You will keep the original sheet and we will keep a copy. If an item should come up missing that was listed on the inventory sheet, an it is reported within 48 hours from drop off; we will reimburse you an amount equal to your proof of purchase amount, limited to a maximum of $100.00USD and a maximum total of $200.00USD per customer.
9. Can I give someone else my bag to drop off?
If you will not be present during your scheduled pick-up day, we will accept your bag from someone else. To maintain the security of your items, we will not drop-off to anyone other than yourself, unless you specifically contact us and instruct us otherwise.
10. Are my clothes washed with other people’s clothes?
Absolutely not! Each bag is processed by itself. We will never clean your clothes with another customer’s clothing.
11. What do I do if I have a delicate garment that needs cleaned?
If you have a delicate item that needs to be washed seperate from your other items, please place it in a bag inside of your bag of dirty clothes. There is an additional fee for each delicate item you have.